Essential Skills of Leadership: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Essential Skills of Leadership: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Essential Skills of Leadership: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Essential Skills of Leadership: Participant Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Essential Skills of Communicating: Blended
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The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Essential Skills of Communicating: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Essential Skills of Communicating: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Essential Skills of Communicating: Participant Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Developing Performance Goals: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Developing Performance Goals: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Developing Performance Goals: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Developing Performance Goals: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Providing Performance Feedback: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Providing Performance Feedback: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Providing Performance Feedback: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Providing Performance Feedback: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Delegating: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Delegating: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Delegating: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Delegating: Participant Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Managing Complaints: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Managing Complaints: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Managing Complaints: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Managing Complaints: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Improving Work Habits: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Improving Work Habits: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Improving Work Habits: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Improving Work Habits: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Effective Discipline: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Effective Discipline: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Effective Discipline: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Effective Discipline: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Resolving Conflicts: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Resolving Conflicts: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Resolving Conflicts: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Resolving Conflicts: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Coaching Job Skills: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Coaching Job Skills: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Coaching Job Skills: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Coaching Job Skills: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Supporting Change: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Supporting Change: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Supporting Change: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Supporting Change: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Communicating Up: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Communicating Up: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Communicating Up: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Communicating Up: Participant Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Hiring Winning Talent: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Hiring Winning Talent: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Hiring Winning Talent: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Hiring Winning Talent: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Leading Successful Projects : Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Leading Successful Projects: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Motivating Team Members: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Motivating Team Members: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Solving Workplace Problems: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Solving Workplace Problems: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Retaining Winning Talent: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Retaining Winning Talent: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Developing & Coaching Others: Participant's Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Developing & Coaching Others: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Developing & Coaching Others: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Developing & Coaching Others: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Winning Through Customer Service - Facilitator Kit
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The objectives of this course are:
* Demonstrating professionalism on the job while building a proactive, problem-solving culture
* Using essential communication skills in dealings with customers
* Recognizing characteristics of human behavioral style and opportunities to adapt to their personal style
* Identifying and utilizing a structured process/model for conducting customer service transactions
* Master strategies for dealing appropriately with difficult customer situations
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Winning Through Customer Service - Participant Workbook
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The objectives of this course are:
* Demonstrating professionalism on the job while building a proactive, problem-solving culture
* Using essential communication skills in dealings with customers
* Recognizing characteristics of human behavioral style and opportunities to adapt to their personal style
* Identifying and utilizing a structured process/model for conducting customer service transactions
* Master strategies for dealing appropriately with difficult customer situations
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Dealing With Difficult Customer: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher.
Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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STAR Service - Blended Course
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Brand New Course! Star Service Blended is a powerful combination of our 1.5 - 2 hour online training program and the Participant Learning materials which together are designed to address how organizations can improve service experiences. Service employees will learn the process and skills needed to provide customers with Positive Memorable Experiences.
The clear, practical four-step STAR Service process coupled with the communication skills taught in this online course will help employees:
- Transform negative and neutral customer experiences to more positive ones
- Reaffirm the value of long-term relationships
- Enhance business success over time
Available 24/7 for your learning conveniences... and specially priced because it is brand new to the marketplace!! |
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STAR Service - Online Course
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Brand new course! Star Service Online is a powerful, 1.5 - 2 hour online training program designed to address how organizations can improve service experiences. Service employees will learn the process and skills needed to provide customers with Positive Memorable Experiences.
The clear, practical four-step STAR Service process coupled with the communication skills taught in this online course will help employees:
- Transform negative and neutral customer experiences to more positive ones
- Reaffirm the value of long-term relationships
- Enhance business success over time
Available 24/7 for your learning conveniences... and specially priced because it is brand new to the marketplace!! |
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Star Service Process - Facilitator Kit
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Sync-up with customer to establish a caring and professional relationship
Target to determine what to focus on to help customer
Assist the customer to best meet his/her needs
Reaffirm assistance provided and confirm relationship
User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video. Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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STAR Service Process - Participant Workbook
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Participant Workbook
Effectively integrate the expectations of your cusotmers, organization, and yourself into your performance as a service professional.
Successfully apply each of the essential communication skills in your role as a service professional: listening, questioning, paraphrasing, and explaining. |
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Delivering Customer Focused Service: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Customer-Oriented Selling Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop:
what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Participant Workbook: Customer-Oriented Selling
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Participant workbook to accompany Customer Oriented Selling, which teaches a consultative process for developing understanding and agreement between the customer and your salespeople throughout the sales process. |
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Proofmatics Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Proofmatics: Participant Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Professionalism in the Office: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Professionalism in the Office: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Professionalism in the Office: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Professionalism in the Office: Participant Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Number Skills: Participant Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Number Skills: Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Achieving Communication Effectiveness Facilitator Kit
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User-friendly kit includes detailed instructions on leading the workshop: what to do and say as the facilitator/trainer and also typical participant responses.
You will also receive a copy of all participant materials, trainer guide, transcripts of video segments, and a VHS tape or DVD with course video.
Each kit also contains a data CD with PowerPoint slides and course-specific forms with permission to duplicate. |
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Achieving Communication Effectiveness Workbook
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The Vital Learning participant workbooks contain exercises, forms, skill practice aids and video synopsis.
There is a rich “Job Aids: and Troubleshooting” section which contains tools and resources for applying the skills from the workshop, including a Job Skills card which serves as a handy reminder of the workshop’s skill points. |
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Achieving Communication Effectiveness: Blended
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Blended (online course and workbook)
The Vital Learning blended learning solutions combine the very effective online courseware with a self-study participant workbook. |
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Achieving Communication Effectiveness: Online Course
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The Vital Learning online courseware contains the same rich material as the classroom-based courses but now are available at your fingertips 24/7 for just-in-time skill development or refresher. Each course contains:
* Interactive and engaging content
* Hands-on exercises and video simulations
* Pre- and post-test assessments |
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Everything DiSC® DVD only
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The Everything DiSC® DVD is the video companion to the Everything DiSC Facilitation System. However, it can also be easily incorporated into your existing DiSC training. The Everything DiSC DVD includes closed captioning and provides over one hour of new training video in 68 individually selectable segments.
Customize Every Seminar With True DVD Technology
The Everything DiSC DVD is menu-based and offers multiple viewing options for each of its four sections: Pure Styles, The Meeting, Effective Communication, and Natural Styles. |
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Everything DiSC® Facilitation System w/DVD
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The Everything DiSC® Facilitation System is an entirely new kind of facilitation toolkit. It provides ready-made modules, course outlines, and video segments that help you create simple, effective DiSC based training — right out of the box!
The Everything DiSC® Facilitation System is the most powerful tool ever built to help you succeed with DiSC®. The result of over 25 years of DiSC® research, the Everything DiSC® Facilitation System offers a new versatility in crafting solutions for a wide variety of organizational issues. |
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Everything DiSC® Facilitation System w/o DVD
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The Everything DiSC® Facilitation System is an entirely new kind of facilitation toolkit. It provides ready-made modules, course outlines, and video segments that help you create simple, effective DiSC based training — right out of the box!
The Everything DiSC® Facilitation System is the most powerful tool ever built to help you succeed with DiSC®. The result of over 25 years of DiSC® research, the Everything DiSC® Facilitation System offers a new versatility in crafting solutions for a wide variety of organizational issues. |
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Everything DiSC® People-Reading Guide
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These handy reference guides help people identify their colleagues' DiSC® styles and common behavioral patterns. The guides provide interaction strategies for each style, so participants learn the best methods for communicating with their peers. After the training session ends, participants keep the guide and use it as a reference in their work lives.
Set of 10 |
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DiSC Action Planner Sample Pack
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The DiSC Action Planner Sample Pack includes one sample of each of the following paper action planners:
DiSC Management Action Planner; DiSC Customer Service Action Planner; DiSC Sales Action Planner; DiSC Managing Performance Action Planner and DiSC Talk! Action Planner |
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DiSC Customer Service Action Planner
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Use the DiSC Customer Service Action Planner to identify a customer's DiSC behavioral style and develop appropriate responses to better meet their needs. |
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DiSC Management Action Planner
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Use the DiSC Management Action Planner to identify a team member's DiSC behavioral style and adjust your management approach for more productive interactions. Learn when to most effectively use Directing, Coaching, Supporting, and Delegating approaches.
The Management Action Planner provides an excellent reinforcement to managers trained in Situational Leadership® approaches. |
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DiSC Managing Performance Action Planner
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Use the DiSC Managing Performance Action Planner to identify an employee's DiSC behavioral style and gain insight into the employee's goals and fears. |
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DiSC Sales Action Planner
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Use the DiSC Sales Action Planner to uncover the DiSC behavioral style of a potential client or an existing customer. |
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DiSC Talk! Action Planner
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Use the DiSC Talk! Action Planner to help telephone professionals identify a person's DiSC behavioral style while speaking with them on the phone. Then use the information to communicate more effectively, increase customer satisfaction, gain commitment, and identify the best way to follow up. |
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DiSC® Talk! Key to DiSC Dimensions of Behavior
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The DiSC® Talk! Key to DiSC Dimensions of Behavior is an easy-to-use reference card that leads telephone professionals quickly through the DiSC process on the phone. It is to be used with the DiSC Talk! Action Planner. |
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DiSC Indra: Cards
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This 32-card deck supports and enhances DiSC Indra training. |
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DiSC Indra: Dyad Report
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The DiSC Indra Dyad Report can help individuals understand themselves more thoroughly by analyzing one of their relationships. It can also help them learn strategies for either strengthening or developing their comfort or effectiveness with a specific person. The Dyad Report looks at certain issues that may occur in a particular relationship, based on where each person falls on the Indra Map. |
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DiSC Indra: Facilitator Kit
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The Facilitator Kit includes everything you need to conduct a one-day session and an optional agenda for a 1 1/2-day session using DiSC Indra. You’ll get research and technical background, a fully scripted seminar, handouts, and a PowerPoint presentation, making it easy to deliver a comprehensive training experience right out of the box. |
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DiSC Indra: Group Report
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The DiSC Indra Group Report helps people understand their styles in relation to a specific group and explores the impact of three or more interpersonal styles on group dynamics. |
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DiSC Indra: Individual Report
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Indra is the DiSC system to use for providing actionable insight into the dynamics of teams and other groups of people. |
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DiSC PPSS: Comparison of Multiple PPS report
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The Comparison of Multiple PPS report is one of several DiSC® PPSS Comparison Reports.
This report analyzes the behavioral styles of two or more respondents. Each participant's information is displayed in such a way that the diversity of behavior among the respondents is clear, yet individual preferences are still discernible. The goal is to focus the participants' attention on the common ground and potential challenges of their behaviors. |
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DiSC PPSS: Comparison of Multiple PPS/RBAs Report
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The Comparison of Multiple PPS/RBAs report is one of several DiSC® PPSS Comparison Reports. This report looks at how a role or multiple different roles compare with the behavioral preferences of one or more individuals. The comprehensive analysis helps participants see which roles best match their behavioral requirements. It also helps them to understand how their colleagues mesh or clash with certain roles. |
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DiSC PPSS: Comparison of Multiple RBAs Report
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The Comparison of Multiple RBAs report is one of several DiSC® PPSS Comparison Reports.
This report examines the similarities and differences among a maximum of 15 different roles. Each role is charted on its own DiSC graph. The graphs are displayed on one chart so that the highs and lows of each role are clearly contrasted against all the other roles' requirements. |
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DiSC PPSS: Comparison of Single PPS/RBA Report
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The Comparison of Single PPS/RBA report is one of several DiSC® PPSS Comparison Reports.
This report looks at how the respondent's DiSC PPSS results compare with the behavioral expectations of a specific role. The assessment allows the participant to see how well his or her behaviors match the requirements of the role. |
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DiSC PPSS: General Characteristics Report
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The General Characteristics Report provides an interpretation of a respondent’s DiSC PPSS profile to be used to train and coach respondents in specific application areas, to focus respondents’ attention of particular areas of behavior. |
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DiSC PPSS: InterPersonal Profile System (IPPS) Report
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The InterPersonal Profile System (IPPS) report is one of several DiSC® PPSS Comparison Reports.
This report compares multiple individuals' impressions of a person with his or her own self-perception. The assessment allows the respondent to see how others view him or her. In addition, this report helps the participant to understand how his or her communication methods are being perceived. |
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DiSC PPSS: Personal Development Profile Response Pad
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This 50-page response pad is used with DiSC® PPSS software. The response items utilize the phrase format. |
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DiSC PPSS: Response Pad
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This 50-page response pad is used with DiSC® PPSS software. The response items utilize the word format. |
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DiSC PPSS: Role Behavior Analyis Response Pad
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This 50-page response pad is used with Role Behavior Analysis™ report for the DiSC® PPSS software. |
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DiSC PPSS: Role Behavior Analysis
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Determine how a role or function can be performed most effectively with this role behavior evaluation instrument. The Role Behavior Analysis (RBA) provides a practical process for defining behavioral expectations for specific roles. |
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DiSC PPSS: Software
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DiSC PPSS software programs are metered, using the included codelock device, in usage units called “clicks.”
Clicks are purchased separately as needed to generate various reports. |
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Role Behavior Analysis
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Determine how a role or function can be performed most effectively with this role behavior evaluation instrument.
The Role Behavior Analysis (RBA) provides a practical process for defining behavioral expectations for specific roles, for comparing an individual's DiSC® behavior to the behavioral expectations of his or her current or potential role, and for developing strategies to meet role expectations. It's ideal for supervisory and management coaching, performance review support, team building, and personal development. |
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20/20 Insight
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An Automated Feedback System you can use with ALL employees
20/20 Insight is extremely user-friendly software that lets you create and use practically any kind of multi-source feedback survey you can imagine—including 360-degree feedback projects, pre- and post-training competency surveys, team and organization climate surveys, customer satisfaction surveys, and many more!
* Performance Improvement
Administer customized surveys based on course objectives before and after training to determine if the skills taught transfer to improved performance on the job.
* Leadership Development
Diagnose skill strengths and areas for development of executives, managers and supervisors.
* Manager’s Coaching Skills
Find out how effective managers are at coaching their direct reports about on-the-job performance.
* Individual Skill Development
Have team members give each other feedback about personal leadership, team interaction and workplace skills.
* Team Development
Assess team issues by collecting input from a variety of customers.
* Needs Assessment
Study aggregate performance data to decide how much to invest for training and development programs.
* Competency Development
Get feedback about draft competency lists. Ask stakeholders to rate the importance of behaviors.
* Organizational Climate
Collect information about the organization’s mission, values, policies, structure communication and management support
* Customer Satisfaction
Get feedback from customers to find out what you need to change to create loyal customers.
Call or email us for more information about Insight 20/20. |
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EPIC Sub-Account
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The EPIC Sub-Account
One of the most exciting things to come from Inscape in recent years is not a product, but a product platform. EPIC (Electronic Profile Information Center) provides a simple way to deliver profiles via the internet. Take advantage of EPIC's many features and benefits to revolutionize the way you do business, today’s preferred way to take delivery of online assessments.
Available Reports include:
· All DiSC®-based Profiles and Learning Assessments
· The New idXready Synchronized Training Programs
· Time Mastery, Stress & Coping Profile, Personal Listening Profile and more…
Gain Administrative Control
• Deliver reports where and when you want
• Manage just-in-time inventory
Increased Productivity
• Improved accuracy and ease of scoring
• Added training time
• Supports blended learning initiatives
Enhanced Report Options
• Get unique reports and features not available in paper profiles
• Build group reports from stored data
• Easily regenerate group reports as staff changes
Sub-account Availability
• Administrative control in your clients' hands
• Online help available 24 hours a day, seven days a week
• Address the needs of multi-location businesses
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Collaborative Skills for Teams: Participant Workbook
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Collaborative Skills for Teams: Program
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idXready™ programs are designed to integrate proven learning models, participant pre-work, rich video assets, validated research-based assessments, individualized Participant Workbooks, fully scripted Leader's Guides, professional PowerPoint, proven processing activities, and contemporary content that actually improves the classroom learning experience. |
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Capitalizing on Team Talents Program
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idXready™ programs are designed to integrate proven learning models, participant pre-work, rich video assets, validated research-based assessments, individualized Participant Workbooks, fully scripted Leader's Guides, professional PowerPoint, proven processing activities, and contemporary content that actually improves the classroom learning experience. |
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Capitalizing on Team Talents: Participant Workbook
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DiSC Powered Selling: Participant Workbook
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DiSC Powered Selling: Program
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Program includes 15 individualized participant workbooks. |
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Improving Your Listening Skills: Participant Workbook
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Improving Your Listening Skills: Program
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Program includes 15 individualized participant workbooks. |
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Frontline Management: Leveraging Your Strengths
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Frontline Management: Leveraging Your Strengths Workbook
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Conflict Management: Participant Workbook
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Conflict Management: Program
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idXready™ programs are designed to integrate proven learning models, participant pre-work, rich video assets, validated research-based assessments, individualized Participant Workbooks, fully scripted Leader's Guides, professional PowerPoint, proven processing activities, and contemporary content that actually improves the classroom learning experience. |
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AiA Classic: Audiotapes
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This set of audiotapes supports and enhances the AiA Classic program. |
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AiA Classic: Facilitator’s Kit
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AiA Classic is designed to help people understand that they can choose how to perceive and respond to events around them, and that it’s in their control to change a negative outlook into a positive one. |
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AiA Classic: Participant\'s Guidebooks, Set of 4
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Set of 4 Guidebooks for AiA Classic
By establishing personal responsibility and accountability in the midst of change, individuals learn that passive resistance can be transformed into high-energy performance. Using small-group interaction, shared personal experiences, individual and group exercises, and facilitator-led discussion, AiA Classic provides a remarkable process for self-discovery. |
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Discovering Diversity Profile: Facilitator’s Kit
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The Facilitator’s Kit includes everything you need to conduct a full- or half-day session on the Discovering Diversity Profile.
You’ll get research and technical background, a fully-scripted seminar, handouts, and a PowerPoint presentation, making it easy to deliver a comprehensive training experience right out of the box. |
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Discovering Diversity Profile: Group Report
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The Group Report provides a snapshot of the group in four key areas of diversity development. Facilitators and trainers use it to quickly zero in on the needs of the participants, the group, and the organization. All the information is anonymous, so the report can be used as a facilitation tool while safeguarding the confidentiality of the respondents. |
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Discovering Diversity: Profile
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The Discovering Diversity Profile is the foundation on which effective communication, acceptance, and teamwork can be built. This self-directed learning instrument provides a safe, confidential way for employees to explore the complex issues surrounding diversity. |
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Personal Listening Profile
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The Personal Listening Profile helps individuals understand how to listen more effectively in a variety of situations. It is useful in many applications, including customer service, presentation skills, conflict resolution and team building |
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Personal Listening Profile: Facilitator Report
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The Personal Listening Profile Facilitator Report gives you a heads-up on group dynamics by showing you how group members use each listening approach. |
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Personal Listening Profile: Facilitator’s Kit
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The Facilitator’s Kit includes everything you need to conduct a full- or half-day session using the Personal Listening Profile.
You’ll get research and technical background, a fully scripted seminar, handouts, and a PowerPoint presentation, making it easy to deliver a comprehensive training experience right out of the box. |
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Hit the Mark - Game Supplies
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The Hit the Mark Game supports and enhances Team Dimensions Profile training sessions.
Game supplies include game sticks, star stickers, chips, ruler, and one score pad. |
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Hit the Mark Scorepad
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The Hit the Mark Game supports and enhances Team Dimensions Profile training sessions. Replacement score pads contain 50 pages each. |
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Team Dimensions Profile 2.0
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Team Dimensions Profile 2.0 is a value-added version of the popular Team Dimensions Profile. While staying true to the original team roles and “Z” process, the Team Dimensions Profile 2.0 report incorporates an engaging, conversational style and includes a number of enhancements. It is even simpler and easier to understand than the original. |
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Team Dimensions Profile 2.0: Group Report
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The Team Dimensions Profile 2.0 Group Report is an advanced tool that helps groups capitalize on strengths to build a more productive and satisfying team environment. |
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Team Dimensions Profile: Facilitator’s Kit
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The Facilitator’s Kit includes everything you need to conduct a full- or half-day session using the Team Dimensions Profile. You’ll get research and technical background, a fully scripted seminar, handouts, and a PowerPoint presentation, making it easy to deliver a comprehensive training experience right out of the box. |
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Time Mastery Profile
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The Time Mastery Profile helps people assess their time-management effectiveness and create a personal plan for improving their skills in key areas. |
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Time Mastery Profile: Facilitator Kit
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The Facilitator Kit includes everything you need to conduct a full- or half-day session using the Time Mastery Profile.
You’ll get research and technical background, a fully-scripted seminar, handouts, and a PowerPoint presentation, making it easy to deliver a comprehensive training experience right out of the box. |
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Time Mastery Profile: Facilitator Report
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The Facilitator Report can be used to customize Time Mastery Profile training or coaching sessions based on the job importance and self-assessed skill level of participants.
The Group Skills Gap Analysis graphically portrays group data, pinpointing those categories that need the most attention. Participant data is presented anonymously for discussion purposes as well as by name for facilitator use. |
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Work Expectations Profile
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The Work Expectations Profile Individual Report makes it even easier for managers and employees to dialogue about their work expectations.
The Gap Analysis provides participants with an at-a-glance look at how important each Work Expectation category is to them and to what degree each is being met. |
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Work Expectations Profile: Facilitator's Kit
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The Facilitator’s Kit includes everything you need to conduct a full- or half-day session using the Work Expectations Profile.
You’ll get research and technical background, a fully-scripted seminar, handouts, and a PowerPoint presentation, making it easy to deliver a comprehensive training experience right out of the box. |
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Work Expectations Profile: Group Report
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The Work Expectations Profile Group Report provides a group summary of gap-analysis information, which supervisors and managers can use to identify likely sources of dissatisfaction within the group.
The organization can use the information to better align the organizational culture with the collective expectations of the group. The report is anonymous, so it can be used in a variety of situations without breaching confidentiality. |
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